Last Updated: 20/10/2026

Shipping Policy

This Shipping Policy explains how Planet of Pets Ltd, operating as Planet of Pets Ltd through https://planetofpetsltd.com, processes and ships orders. It applies to orders placed through our website.

1. Order Processing

Orders are processed within 1–3 business days after they are placed. Business days exclude weekends and public holidays. Processing times are estimates and may be affected by circumstances outside our reasonable control.

2. Estimated Delivery Times

Estimated delivery is 5–10 business days after dispatch. Delivery times are estimates, not guarantees, and may vary based on the destination, carrier operations, weather, customs procedures, or other factors.

We will provide shipping or tracking information when it is available. Tracking updates may take time to appear after dispatch.

3. Shipping Costs, Duties, and Taxes

All prices and payments are in USD ($). Any applicable shipping charges will be shown at checkout before you complete your order.

All orders are shipped DDP (Delivered Duty Paid). Planet of Pets Ltd pays all import duties, taxes, customs fees, and brokerage fees. You will not be required to pay these charges.

4. Order Cancellations

You may cancel an order free of charge at any time before it is dispatched by emailing hello@planetofpetsltd.com. Once an order has been dispatched, it cannot be cancelled; the returns process under our Refund and Returns Policy applies.

5. Delivery and Risk of Loss

Please provide a complete and accurate delivery address when placing your order. Planet of Pets Ltd is not responsible for delays or failed delivery resulting from inaccurate or incomplete address details supplied by the customer.

Risk of loss passes to you upon delivery of the order.

6. Damaged, Defective, Incorrect, or Lost Orders

You must report any damaged, defective, or incorrect item within 48 hours of delivery by emailing hello@planetofpetsltd.com. Include your order details and, where applicable, clear photographs showing the item and its packaging.

For a lost parcel, contact us as soon as tracking shows a problem. We may request relevant order or tracking information to investigate.

For a damaged, defective, incorrect, or confirmed lost order, Planet of Pets Ltd will offer a replacement or a full refund at no cost to you, including any return shipping where applicable.

7. Returns and Exchanges

Return requests must be made within 14 days from the date of delivery. Return authorization must be obtained by emailing hello@planetofpetsltd.com before sending an item back. Further details, including return conditions, are set out in our Refund and Returns Policy.

Planet of Pets Ltd does not offer direct exchanges. To obtain a different item, return the original item for a refund, subject to the Refund and Returns Policy, and place a new order.

8. Contact Us

For questions about shipping, cancellations, delivery issues, or this Shipping Policy, contact Planet of Pets Ltd at hello@planetofpetsltd.com.

Company: Planet of Pets Ltd Website: https://planetofpetsltd.com Address: 23, Gainsborough Road, London, E15 3AG, UNITED KINGDOM